At, We focus on customer satisfaction to assure hassle free online shopping experience. You can contact us through in case the shipment got damaged or the product pouch is tampered. support team will be there to provide you a fresh product once again to fulfill your needs. We also offer full refund of your order amount in case you have not received the product shipment. We process the eligible refunds immediately and any issued refund will be reflected into your account in 2 to 3 business days.